How to write complaint letter ---- {HURRY , 20 POINTS } @ dvhtlbz的部落格

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How to write complaint letter ???? {HURRY , 20 POINTS }

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How to write complaint letter ???? can list example................

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E.G. I attended your exhibition Sound Systems 2007 at the Fortune Hotel (22-25 January) and found it informative and interesting. Unfortunately, my enjoyment of the event was spoiled by a number of organisational problems. I am a shareholder of Sunshine Bank and I am very concerned regarding recent newspaper reports on the financial situation of the bank. Your company is listed as the auditor in the latest annual report of the bank, so I am writing to you to ask for an explanation of the following issues. I am writing to inform you of my dissatisfaction with the food and drinks at the 'European Restaurant' on 18 January this year. Problem Cause: On 25 December 2006 we placed an order with your firm for 12,000 ultra super long-life batteries. The consignment arrived yesterday but contained only 1,200 batteries. Firstly, I had difficulty in registering to attend the event. You set up an on-line registration facility, but I found the facility totally unworkable. You sent us an invoice for $10,532, but did not deduct our usual 10% discount. We have found 16 spelling errors and 2 mis-labelled diagrams in the sample book. Effect: This error put our firm in a difficult position, as we had to make some emergency purchases to fulfil our commitments to all our customers. This caused us considerable inconvenience. Even after spending several wasted hours trying to register in this way, the computer would not accept my application. I am therefore returning the invoice to you for correction. This large number of errors is unacceptable to our customers, and we are therefore unable to sell these books. Solution I am writing to ask you to please make up the shortfall immediately and to ensure that such errors do not happen again. Could I please ask you to look into these matters. Please send us a corrected invoice for $9,479 I enclose a copy of the book with the errors highlighted. Please re-print the book and send it to us by next Friday. Warning (optional) Otherwise, we may have to look elsewhere for our supplies. I'm afraid that if these conditions are not met, we may be forced to take legal action. If the outstanding fees are not paid by Thursday, 11 January 2007, you will incur a 10% late payment fee. Closing I look forward to receiving your explanation of these matters. I look forward to receiving your payment. I look forward to hearing from you shortly. Politeness The tone of complaint letters should not be aggressive or insulting, as this would annoy the reader and not encourage them to solve the problem. In addition, questions such as 'Why can't you get this right?' should not be included. Content The content should contain enough details so that the receiver does not have to write back requesting more. Legal action is not normally threatened in the first letter of complaint, unless the situation is very serious. Example letters Fortune Goods 317 Orchard Road Singapore 2 January 2007 Attn: Mr David Choi Sales Manager Everlong Batteries 171 Choi Hung Road Hung Hom Hong Kong Dear Mr Choi Re. Order No. 768197 I am writing to inform you that the goods we ordered from your company have not been supplied correctly. On 25 December 2006 we placed an order with your firm for 12,000 ultra super long-life batteries. The consignment arrived yesterday but contained only 1,200 batteries. This error put our firm in a difficult position, as we had to make some emergency purchases to fulfil our commitments to all our customers. This caused us considerable inconvenience. I am writing to ask you to please make up the shortfall immediately and to ensure that such errors do not happen again. Otherwise, we may have to look elsewhere for our supplies. I look forward to hearing from you by return. Yours sincerely J. Wong J. Wong Purchasing Officer

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Hope the below helps you: Sample Complaint Letter (1) Name of Contact Person, if available Title, if available Company Name Consumer Complaint Division, if you have no contact person Street Address City, State, Zip Code Dear (Contact Person): Re: (account number, if applicable) On (date), I (bought, leased, rented, or had repaired) a (name of the product, with serial or model number or service performed) at (location and other important details of the transaction). Unfortunately, your product (or service) has not performed well (or the service was inadequate) because (state the problem). I am disappointed because (explain the problem: for example, the product does not work properly, the service was not performed correctly, I was billed the wrong amount, something was not disclosed clearly or was misrepresented, etc.). To resolve the problem, I would appreciate it if you could (state the specific action you want—money back, charge card credit, repair, exchange, etc.). Enclosed are copies of my records (include copies of receipts, guarantees, warranties, canceled checks, contracts, model and serial numbers, and any other documents). I look forward to your reply and a resolution to my problem, and will wait until (set a time limit) before seeking help from a consumer protection agency or the Better Business Bureau. Please contact me at the above address or by phone at (home and/or office numbers with area code). Sincerely, Your name Enclosure(s) cc: (reference to whom you are sending a copy of this letter, if anyone) Sample (2) Dear Ms. Smith: I am writing to complain about a recent problem I have had with a faucet manufactured by your company. It is the Aireator 5000gf. The faucet was installed in August 2003 by a professional plumber and worked wonderfully for 12 months. In September 2004, the faucet began leaking while I was out of town traveling. Water damage occurred. The faucet comes with a “No questions asked” lifetime guarantee, and that is why I am requesting that XYZ pay the costs associated with the damage caused by your faucet. My total out-of-pocket expenses came to $854.00, as you can see by the attached receipts. I look forward to hearing from you within two weeks. Sincerely yours,FAD2A23AB937987B